Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@healthipop.com.au. Please note that returns will need to be sent to the following address:

Healthipop Pty Ltd
PO Box 6096, 
Narraweena,
NSW, 2099
Australia

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@healthipop.com.au.

Damages and issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and a photo of the issue.

Exceptions / non-returnable items

As a consumable food product, we cannot accept returns of opened or partially-used pouches for food safety reasons. Unopened, sealed products in original packaging can be returned within 30 days.

We also cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll inspect returns within 3 business days of receiving them and notify you of approval or rejection. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at hello@healthipop.com.au.

Your rights under Australian Consumer Law

Nothing in this returns policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law - you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.