Shipping policy

Thanks for shopping with Healthipop! Here's everything you need to know about how we get your gummies to you.

Where we ship

We currently ship across Australia, New Zealand and the United States.

Australia: 

 

New Zealand*

 

United States*

Shipping costs are calculated at checkout based on your delivery address.

*International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are not included in the product price or shipping fee and are the customer’s responsibility. The shipping carrier or customs authority may require payment before or upon delivery.

Processing time

Orders are processed and dispatched from our Queensland and NSW warehouse within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the next business day.

During sales, product launches, or peak periods, processing may take up to 3 business days. We'll let you know if there are any unexpected delays.

Tracking your order

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website using the link provided.

If you haven't received tracking information within 3 business days of placing your order, please contact us at hello@healthipop.com.au.

Delivery times

Delivery times are estimates only and may vary depending on your location, carrier delays, weather events, or other circumstances outside our control. Remote and regional areas may take longer.

We're not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Once your order has been handed to the carrier, responsibility for delivery passes to them.

Missing, lost, or damaged packages

If your order hasn't arrived within the estimated delivery time, please first check the tracking information and try contacting the carrier directly.

If your tracking shows the order was delivered but you haven't received it, please:

1. Check with neighbours, building managers, or anyone else at your address

2. Check any safe drop-off locations the carrier may have used

3. Contact the carrier to confirm the delivery details

If you still can't locate your package after 5 business days, email us at hello@healthipop.com.au and we'll help investigate.

For damaged packages, please contact us within 7 days of delivery with your order number and photos of the damage so we can make it right.

Incorrect address

Please double-check your delivery address before completing your order. We can't be responsible for orders sent to incorrect addresses provided at checkout.

If your order hasn't been dispatched yet and you need to update your address, email us as soon as possible at hello@healthipop.com.au, we'll do our best to help.

If your order has already shipped, you may need to redirect it through the carrier (sometimes for a small fee) or arrange for re-delivery once it's returned to us.

Returns and refunds

For returns and refunds, please see our Refund Policy.

Questions?

Get in touch, we're happy to help: