Terms of service

Welcome to Healthipop. These Terms of Service ("Terms") describe your rights and responsibilities when using our website, store, and related services (the "Services"). The terms "we", "us", and "our" refer to Healthipop Pty Ltd.

By using our Services, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Services.

1. Who Can Use Our Services

By using our Services, you confirm you're at least 18 years old (or have parental consent). If you're buying for a minor, you take responsibility for their use of the product.

When placing an order, the information you provide must be accurate and complete. You're responsible for keeping your account secure.

2. Our Products

We've made every effort to display Healthipop products accurately, but colours and packaging may appear slightly different on your screen.

Healthipop products  are a food product designed to support emotional wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, are pregnant, breastfeeding, or taking medication, consult your healthcare provider before use.

Product descriptions, availability, and prices may change without notice.

3. Orders and Payment

When you place an order, you're making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Prices are in Australian dollars and include GST where applicable. Shipping is calculated at checkout.

We accept payment via the methods displayed at checkout. By providing payment details, you confirm you're authorised to use that payment method.

Returns and refunds are governed by our Refund Policy.

4. Shipping and Delivery

We ship from Queensland and New South Wales, Australia. Delivery times are estimates only. We're not responsible for delays caused by shipping carriers, customs, or events outside our control. Risk of loss passes to you once we hand the product to the carrier.

5. Intellectual Property

All content on our Services, including the Healthipop name, logo, product designs, photography, and copy, is owned by Healthipop or our licensors. You may not copy, distribute, modify, or use our content without our written permission.

6. Acceptable Use

You agree to use our Services lawfully. You may not:

• Use the Services to harm others, transmit malware, or violate any law

• Impersonate any person or misrepresent your identity

• Use automated tools (bots, scrapers, AI agents) to access the Services without permission

• Interfere with the Services' security or operation

• Resell our products commercially without authorisation

We may suspend or terminate your access if you breach these Terms.

7. Third-Party Links and Tools

Our Services may include links to third-party websites or use third-party tools (such as Shopify, payment processors, or analytics services). We don't control these third parties and aren't responsible for their content or practices. Please review their terms separately.

8. Privacy

Your use of our Services is governed by our Privacy Policy, which explains what information we collect and how we use it.

9. Disclaimers

To the maximum extent permitted by law, our Services and products are provided "as is" without warranties of any kind, except those that cannot be excluded under Australian Consumer Law.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law, including guarantees that goods are of acceptable quality and fit for purpose.

10. Limitation of Liability

To the maximum extent permitted by law, Healthipop's total liability arising from your use of our Services or products is limited to the amount you paid for the product in question.

We're not liable for indirect, consequential, or incidental damages, except where such limitations are prohibited by Australian law.

11. Feedback

If you send us feedback, suggestions, or reviews, you grant us the right to use, publish, and adapt that content without compensation.

12. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on our website. Your continued use of the Services means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

14. Contact

Questions about these Terms? Get in touch:

Healthipop Pty Ltd
hello@healthipop.com.au